VetThrive Limited, ("we/us") cares about your privacy and recognizes the importance of protecting your personal information when you visit and/or order our products on our website (the “Site”). Our Privacy Policy explains how we collect, use, share, and safeguard your personal information as well as your choices related to this information.
I. INFORMATION COLLECTION
Visitor Data
Our website is hosted by Kartra and collects information when you visit our website, including:
- Information about your browser, network and device
- Web pages you visited prior to coming to this website
- Your IP address
- Geolocation data
This information may also include details about your use of this website, including:
- Clicks
- Internal links
- Pages visited
- Scrolling
- Searches
- Timestamps
Orders:
When you purchase through our website, we collect personal information from you to process and fulfill your order. We collect information such as your:
- Name
- Email address
- Billing and shipping address
- Details relating to your purchase order
- Phone number
- Payment Details
Accounts:
If you decide to set up an account with us, we collect the same information as above as well as the unique password you select to access your account.
As you go through checkout, our website may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Newsletter Subscriptions:
If you decide to subscribe to our newsletter, we collect your email address. You may unsubscribe at any time by contacting admin@vetthrive.org.
II. USE OF INFORMATION
We use and process your information to: provide you with our products; collect payments; manage your account and newsletter subscription, if applicable; improve our services to you; analyse data; comply with contracts and laws; and exercise our legal rights.
III. DISCLOSURE OF INFORMATION
We share your information with our website hosting service, Kartra. Kartra analyzes the data in a de-personalized form.
Our payment processor, Stripe and other service providers we use your information to facilitate our on-line sales and our service to you.
Our website uses external fonts. To properly display this site to you, servers where the font files are stored may receive information about you, including:
- Information about your browser, network, or device
- Your IP address
We may share your information in the event our business is sold, merged or involved in a similar corporate transaction. We also may disclose your information in response to lawful governmental orders or to protect the safety and security of our company or the public.
We do not sell your information to third parties, including advertisers.
IV. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies, which are small files or pieces of text that automatically download to a device when a visitor accesses a website or app. Our website hosting company, Kartra uses cookies for functionality, security, analytics and performance.
V. ORDER & ACCOUNT EMAILS
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
- You have created a Customer Account
- Your Customer Account password has been reset or updated
- You have made a purchase
- Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Kartra, our website hosting provider, so they can send these emails to you on our behalf.
VI. ABANDONED CART EMAILS
You may receive an automated email within 24 hours after you abandon your shopping cart, if all the following occur:
- You enter your email address at checkout or are logged into your Customer Account.
- You add a product which is in stock to your shopping cart.
- You close your browser or leave this website without completing your purchase.
The email will link back to this website, where you can pick up where you left off and complete your purchase if you so desire.
You can unsubscribe from these messages at the bottom of the email.
VII. MARKETING EMAILS
We may send you marketing emails, which you can unsubscribe from by clicking on the link at the bottom of the email. We share your contact information with Kartra, our email marketing provider, so they can send these emails on our behalf.
IX. CHILDREN
We do not knowingly collect any information from children, as defined in applicable law, without parental consent or as otherwise permitted by applicable law. As stated above, we do not sell any information which we receive from users of our website.
X. INTERNATIONAL
We are based in New Zealand and we sell our products in other countries. Your information may be transferred or stored on servers located outside of your resident jurisdiction and you hereby consent to such transfer or storage of your information by using our website.
XI. DATA SECURITY
Our website uses reasonable security measures to safeguard your information in our possession against loss, theft and unauthorized use, disclosure or modification. We also use reasonable methods to make sure that your information is accurate, up-to-date and appropriately complete. No data transmission or storage system over the internet can be guaranteed 100 percent secure. We are not responsible for the security protections used by third parties.
XII. YOUR RIGHTS
You may be entitled under applicable law to request more information about our privacy practices or to know the information we have about you. Please contact us at admin@veththrive.org if you have any questions or requests of this nature.
You may be able to disable cookies by adjusting your internet browser settings. If you do so, some of the features of our website may not be available.
XIII. CHANGES TO PRIVACY POLICY
We may modify our Privacy Policy from time to time and post a revised policy with a new Effective Date.
EFFECTIVE DATE: MAY 24, 2022
Copyright © 2022 Vetthrive Limited
